Does Link Protect depend on getting the referrer information from the user's browsers?
I have a membership site and my
e-books and other files are served by Link Protect. I am
getting a few members who are saying they keep receiving Link Protect's access denied graphic when trying to download a file from my site.
Each one of them are telling me all they did was click the download link from within my site. Now, when I checked my server's log files each of these members don't show any referrer information.
So, by me using Link Protect am I now causing a problem with people
who's browsers or "privacy software" don't send referrer information??
Thanks for your reply.
Posted - Nov 01 2002 : 10:14:34
Link Protect doesn't need the
referrer info beyond checking that the link was clicked from your approved web site.
Check that your download link matches your site (as listed with the script) and that they are not directly linking to the file or calling it from another site.
Posted - Nov 02 2002 : 01:34:48
I'm not sure what is happening with some of my members but this is what some of them are sending me...
"I'm having a problem in the private site. I can't download the e-book and can't get into most pages. Comes up with 'access denied off site linking to that file is not permitted'.
Thanks,
Cass "
How does Link Protect actually finds the referrer information??
It seems some of my members are claiming they are not linking from outside the site and the one above is a new member today.
How does Link Protect actually finds the referrer information??
Posted - Nov 02 2002 : 13:16:38
Either they are directly linking or the link they are using is not matched in your scripts. For example, you will need to allow both www.yoursite.com and yoursite.com. And if you have an alias such as download.yoursite.com that needs to be added as well.
In the Linux/Unix version of the script, extra domains can be added using the admin form/script. With the NT script, they need to added to the @acceptabledomains line in the top part of the script.
This script runs perfectly on Unix but on NT there can sometimes be an acceptable domain issue. In such cases ensure that all links being used perfectly match the first domain listed.
Visitors Having Problems
Posted - Oct 31 2002 : 15:13:09
